How can I cancel my subscription? Can I cancel at any time?

Subscriptions can be cancelled at any time. However, you must reach out to cancel at least 24 hours before your renewal is scheduled to be processed. You can cancel through your billing account or by emailing customerservice@sungenomics.com.

How do I manage my subscription?

You can manage your subscription (including pushing out your next renewal or canceling) by clicking on Billing >. Log into your account using your email and password. If this is your first time trying to manage your account, you will need to create a new account.

How do I update my shipping and/or billing information?

You should update your subscription shipping information at flore.com/account. If you receive custom probiotics, you also need to update on the portal at portal.flore.com.

What if my package is damaged or missing?

Contact us at customerservice@sungenomics.com for support with lost or damaged packages.

What is your returns & refund policy?

Only unopened test kits are able to be refunded and returned. No refunds are given on probiotics due to the nature of the product.

What if my child or I am unable to swallow pills?

You may open the pill and mix the powder with a beverage of choice or soft food. For adults, there will be higher efficacy in the capsule form.

Die-off occurs when the microbiome environment becomes less-hospitable to the microorganisms that used to live there. Your normal flora population is reduced resulting in a temporary worsening of symptoms due to the dying of multiple microorganisms at once.

Prebiotics are beneficial non-digestible food ingredients. They include human milk oligosaccharides (HMOs) in breastmilk, fibers in plant foods (FOS, GOS, XOS, inulin), and polyphenols in fruit.

What sequencing method does your partner lab use?

Whole Genome Sequencing (WGS) (or Next Generation Sequencing [NGS]) gives us the highest resolution picture of your gut microbiome, helping us to not only identify the microbes present in your microbiome down to the species and strain level, but also see their relative abundances compared to each other.

Will medications, supplements, or probiotics affect test results? Should I stop taking them before providing a sample?

You do not need to change your current routine. In fact, we prefer you continue your current supplement regimen. However, please wait at least 14 days after finishing any antibiotics and do not consume alcohol for 24 hours before testing.

Personalized

Probiotics Program (Upgrade)

1 1

Personalized

Probiotics Program (Upgrade)

Personalized Probiotics Program (monthly)

Include Monthly Probiotics

$99.00/month

100% Made for You Probiotics. Simplify your supplements to this easy one-pill-a-day solution.

Already completed a microbiome test through us and our partner lab? Our team can use these results and your Health Intake Form responses to individually craft a unique probiotic formula to meet your specific needs. It's available for everyone 6 months and older. Powder form available for children and those who can't swallow capsules.

Floré personalized probiotics support a range of digestive, cognitive, and mood issues, including: GI motility, SIBO, leaky gut, digestion, and more. To learn more, see our science studies page.

Everything you need to meet your unique gut health needs.

Custom Probiotic Formulation
Automatic Renewal
Discounted Retesting
Support by email to understand your formulation

Month First Monthly Probiotics Supply Monthly Probiotics Supply

Delivered monthly

directly to you.

Cancel anytime.

Free shipping

in the U.S.

View full details

How It Works

Our Personalized Probiotics Program combines prebiotics and synbiotics to create a synbiotic 100% Made for You.

Reporting Complete

You've already received your report from our partner lab and now you want to add custom probiotics.

Custom Formulation

Your microbiome profile is used to create a precision probiotic to optimize your specific gut wellness.

Monthly Shipments

You'll now receive your custom formula monthly. Reach out if your formulation is not working so we can discuss a reformulation.

What to Expect

Scroll right to explore the journey to gut wellness with Floré.

Month 1: Collection Kit

Day 1

Shipped

Collection materials shipped as soon
as you subscribe.

Stop Antibiotics

Complete or stop antibiotics at least 7
days before taking the Gut Health Test.

Day 6

Day 7

No Alcohol

Stop drinking alcohol at least 24 hours
before taking the Gut Health Test.

Collect & Return Sample

Collect and return your stool sample.

The sooner the lab receives your sample,
the sooner we start to formulate your
custom probiotics.

Day 11-45

Analysis & Formulation

Your sample undergoes whole genome
sequencing with our partner lab.
Our scientists then analyze your gut
microflora results to develop your personalized
formulation from 80+ clinically validated
probiotic strains and prebiotics to support
your specific health needs.

Month 2: Custom Probiotics

Start Probiotics

Your personalized probiotics renew and ship!
Start improving your gut health with
one pill a day once they arrive.

Month 3 & Beyond

Subscription

Each month, receive your next 30 pills.

It renews automatically, but you can cancel at any time.

Every 6 Months

Retest (optional)

Monthly custom probiotics subscribers
can retest every 6 months and see
how your microbiome is changing with
your probiotics, diet and lifestyle changes.
If you retest, we also update
the formulation in your next shipment.

FAQs

Can I take multiple formulations at the same time?

Your gut is unique, and its tolerance is unique too. While it is possible to take multiple formulations at the same time, it is important to gauge how you feel. Some individuals need a higher dosage to feel any noticeable differences, while others are more sensitive and require much lower doses.

How do I store my probiotics?

We suggest your formulation to be stored at 4°C or 20°F-25°F in the refrigerator. If stored in the fridge, your formulation will last up to one year. If stored at room temperature, your formulation will last up to one month. If you are traveling and do not have access to a refrigerator, your formulation will still be fine up to one month at room temperature.

What are probiotics?

According to the International Scientific Association for Probiotics and Prebiotics (ISAPP), probiotics are “live microorganisms that, when administered in adequate amounts, confer a health benefit on the host.”

While probiotics have been commonly sold as dietary supplements for decades, not all probiotics are created equal.

Floré creates personalized and customized probiotics backed by science and using quality ingredients to meet your specific needs.

What are the potential side effects?

Potential side effects are symptoms associated with die-off, constipation, diarrhea, or discomfort during the first 2-3 weeks of adjusting to a new probiotic. These symptoms could be mild and tolerable for some cases and subside after 2-3 weeks. Some people are unable to tolerate a higher dose and we recommend taking a fewer number of formulations at a time.

What forms do the probiotics come in?

We offer capsules and powder form. Capsules are ideal for adults and older children who can swallow pills since they are coated to survive the stomach acid. Powder is mixed with a liquid or soft food and is reserved for infants, children, or adults who can not swallow capsules.

When should I take my probiotics?

Probiotics can be taken anytime, but we suggest taking one pill every morning at least 20 minutes before breakfast. We recommend taking a pill with water.

When will I see/feel results?

All customers are different in how they plan to manage their microbiome. Some customers feel a different in as short a time frame as the first week of low dose. Others may have to wait 3 weeks to feel a difference. After at least 6 months of taking Floré, we encourage a retest to see how your microbiome has changed on Floré and to provide the formulations team with new data to take into consideration for your next custom formulation.

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Results 100% Made for You