Flore Inc. HIPAA Privacy Policy

At Flore Inc., we are committed to protecting your privacy and safeguarding your personal health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy explains how we collect, use, disclose, and protect identifiable health information, as well as your rights under HIPAA.

1. Information We Collect

We may collect identifiable health information, including:

  • Personal details such as name, email address, shipping address, and contact information

  • Health history, survey responses, and information voluntarily provided by you

  • Information related to non-diagnostic microbiome testing used solely to formulate personalized probiotics

This information is collected exclusively for the purpose of creating a customized probiotic formulation tailored to your individual microbiome profile.

2. How We Use Your Information

We use your information for the following purposes:

  • Custom Probiotic Formulation: To generate a personalized probiotic based on your microbiome data

  • Customer Communication: To provide test results, formulation updates, and service-related notifications

  • Shipping and Delivery: To deliver your personalized probiotic products

3. Safeguarding Your Information

Flore Inc. maintains strict administrative, technical, and physical safeguards to protect your protected health information (PHI), including:

  • Data Encryption: PHI is encrypted both in transit and at rest

  • Access Controls: PHI is accessible only to authorized personnel involved in formulation or customer support

  • Audit Controls: Regular monitoring and audits of data access and handling

4. Sharing of Information

We do not sell or disclose identifiable health information for marketing purposes. Information may be shared only:

  • With Your Authorization: When you request sharing with a healthcare provider or third party

  • For Legal or Regulatory Compliance: When required by law

5. Your Rights Under HIPAA

You have the right to:

  • Request access to your health information

  • Request corrections or amendments

  • Request restrictions on use or disclosure

To exercise these rights, contact our HIPAA Privacy Officer.

6. HIPAA Privacy Officer

Craig Rouskey
Chief Executive Officer
HIPAA Privacy Officer
Email: support@flore.com

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and apply to all information we maintain.

By using Flore Inc. services, you acknowledge that you have read and understand this HIPAA Privacy Policy.