Frequently Asked Questions

Your gut is unique, and its tolerance is unique too. While it is possible to take multiple formulations at the same time, it is important to gauge how you feel. Some individuals need a higher dosage to feel any noticeable differences, while others are more sensitive and require much lower doses.

Potential side effects are symptoms associated with die-off, constipation, diarrhea, or discomfort during the first 2-3 weeks of adjusting to a new probiotic. These symptoms could be mild and tolerable for some cases and subside after 2-3 weeks. Some people are unable to tolerate a higher dose and we recommend taking a fewer number of formulations at a time.

Subscription Cancellation

Subscriptions can be cancelled at any time. However, you must reach out to cancel at least 24 hours before your renewal is scheduled to be processed. You can cancel through your billing account or by emailing customerservice@sungenomics.com.

If you cancel a subscription and have not returned the unopened box, we cannot issue a refund for charges already incurred that are over 30 days old.

Paused Subscriptions

If you pause your subscription, the next scheduled charge will automatically apply. Failure to fully cancel a subscription before renewal will result in the charge going through as scheduled and a refund will not be issued in most cases. mailto:customerservice@sungenomics.com

You can manage your subscription (including pushing out your next renewal or canceling) by clicking on Billing >.

Log into your account using your email and password. If this is your first time trying to manage your account, you will need to create a new account.

After logging into your account, click on Manage Subscriptions in the middle of the screen.

Select a specific subscription to adjust the renewal date, cancel, add a discount code, change the card on file etc.

Please note that the account management login is different from the log-in information you may have used to create an account on the Floré mobile app or on our web portal and you may need to create this account to manage your subscription.

You should update your subscription shipping information at flore.com/account. If you receive custom probiotics, you also need to update on the portal at portal.flore.com.

Contact us at customerservice@sungenomics.com for support with lost or damaged packages.

Only unopened test kits are able to be refunded and returned. No refunds are given on probiotics due to the nature of the product.

We suggest your formulation to be stored at 4°C or 20°F-25°F in the refrigerator. If stored in the fridge, your formulation will last up to one year. If stored at room temperature, your formulation will last up to one month. If you are traveling and do not have access to a refrigerator, your formulation will still be fine up to one month at room temperature.

You may open the pill and mix the powder with a beverage of choice or soft food. For adults, there will be higher efficacy in the capsule form.

Die-off occurs when the microbiome environment becomes less-hospitable to the microorganisms that used to live there. Your normal flora population is reduced resulting in a temporary worsening of symptoms due to the dying of multiple microorganisms at once. This transitional period can last for a number of weeks, depending on how well you're supporting the colonization of your current probiotics.

Probiotics can be taken anytime, but we suggest taking one pill every morning at least 20 minutes before breakfast. We recommend taking a pill with water.

All customers are different in how they plan to manage their microbiome. Some customers feel a different in as short a time frame as the first week of low dose. Others may have to wait 3 weeks to feel a difference. After at least 6 months of taking Floré, we encourage a retest to see how your microbiome has changed on Floré and to provide the formulations team with new data to take into consideration for your next custom formulation.

Prebiotics are beneficial non-digestible food ingredients. They include human milk oligosaccharides (HMOs) in breastmilk, fibers in plant foods (FOS, GOS, XOS, inulin), and polyphenols in fruit. Many can also be taken as supplements.

According to the International Scientific Association for Probiotics and Prebiotics (ISAPP), probiotics are “live microorganisms that, when administered in adequate amounts, confer a health benefit on the host.”

While probiotics have been commonly sold as dietary supplements for decades, not all probiotics are created equal.

Floré creates personalized and customized probiotics backed by science and using quality ingredients to meet your specific needs.

Whole Genome Sequencing (WGS) (or Next Generation Sequencing [NGS]) gives us the highest resolution picture of your gut microbiome, helping us to not only identify the microbes present in your microbiome down to the species and strain level, but also see their relative abundances compared to each other. We use this data, along with the goals and other information outlined in your Health Survey, to formulate your Floré Personalized Probiotics.

You do not need to change your current routine. In fact, we prefer you continue your current supplement regimen. However, please wait at least 14 days after finishing any antibiotics and do not consume alcohol for 24 hours before testing. Both may skew your microbiome data.