Home / Instructions

1. Prepare

Before you begin:

  1. A) Lift both toilet cover and seat. Put on gloves (included).

    Step 1
  2. B) Unfold collector pad, peel tape, and adhere to toilet allowing for a little slack. Place toilet seat down.

    Step 2
  3. C) Begin bowel movement. Please take care to NOT wet or contaminate the collector with urine, if possible.

    Step 3

2a. Collect

Liquid Filled Tube
  1. A) Open the liquid-filled collection tube. Collect a pea-sized amount of sample onto the swob by swiping across the surface of the sample. DO NOT SCOOP.

    Step 1
  2. B) The buffer liquid should reach the MAX line, on the tube not the stool itself. It is important not to overfill the tube.

    Step 2
  3. C) Seal the tube tightly to avoid any leakage in transit.

    Step 3
    We only need a pea sized amount

2b. Collect

Dry Addtional Tube
  1. A) Now open the empty accompanying backup tube. Use the swab to fill the tube as close to the fill line as possible.

    Step 1
  2. B) Place the soiled collector pad into the toilet, and let sit for 5 minutes before flushing.

    Step 2
  3. C) If unable to ship the sample before the following day, freeze the sample until able to ship/return.

    Step 3

3. Package

  1. A) Ensure tube lids are closed tight to avoid leaks in transit. Place both tubes in the biohazard bag and seal.

    Step 1
  2. B) Place the biohazard bag in prepaid mailer and drop off in your mailbox or any USPS location. (May vary if international).

    Step 2
  3. C) Once your sample has been received, you will receive an email and/or app notification. Please check your inbox for updates.

    Step 3
Reminder: register your sample (even if this is not your first sample)

4. Register

  1. A) Download the Floré app or login at portal.flore.com.

  2. B) Enter your sign-in / sign-up details.

  3. C) Click the Register a Sample button and provide the required details. Please ensure the box ID you provide is correct.

We cannot process your sample until you have registered your sample.
Floré Stool Sample Collection Instructions

If you need additional help in how to do the collection, please call us at (661) 888-4799 or email customerservice@sungenomics.com.

A few things to know before you go...

  • I am currently taking antibiotics, when should I test?
Please wait at least 7 days after finishing your antibiotics before collecting your sample.
  • Should I stop taking my current medications,supplements, and/or probiotics before providing a sample?
You do not need to change You do not need to change your current routine. In fact, we prefer to analyze your gut in real time. Please remember to not consume alcohol for 24 hours before testing and wait to test if you are currently taking antibiotics.
  • How much sample should I provide?
Do not exceed the maximum fill lines on the tubes. If the tube contains a liquid, be careful not to spill the liquid. This liquid solution is critical to preserve the stool sample.
  • What should I do if I make a mistake during collection?
No worries! Email us at customerservice@sungenomics.com and we will have replacement collection materials sent out free of charge.
  • How do I return my sample?
Drop off your sample using the included pre-paid mailer in your mailbox or at any USPS location. DO NOT use Fedex or UPS, unless you are an international customer.. DO NOT use Fedex or UPS.
  • Do I need to refrigerate or freeze my sample before mailing?
If you are unable to mail your sample within 24 hours, seal it and place it in your freezer until you are able to send it via USPS.