1. Prepare
Before you begin:
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A) Lift both toilet cover and seat. Put on gloves (included).
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B) Unfold collector pad, peel tape, and adhere to toilet allowing for a little slack. Place toilet seat down.
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C) Begin bowel movement. Please take care to NOT wet or contaminate the collector with urine, if possible.
2a. Collect
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A) Open the liquid-filled collection tube. Collect a pea-sized amount of sample onto the swob by swiping across the surface of the sample. DO NOT SCOOP.
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B) The buffer liquid should reach the MAX line, on the tube not the stool itself. It is important not to overfill the tube.
C) Seal the tube tightly to avoid any leakage in transit.
2b. Collect
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A) Now open the empty accompanying backup tube. Use the swab to fill the tube as close to the fill line as possible.
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B) Place the soiled collector pad into the toilet, and let sit for 5 minutes before flushing.
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C) If unable to ship the sample before the following day, freeze the sample until able to ship/return.
3. Package
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A) Ensure tube lids are closed tight to avoid leaks in transit. Place both tubes in the biohazard bag and seal.
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B) Place the biohazard bag in prepaid mailer and drop off in your mailbox or any USPS location. (May vary if international).
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C) Once your sample has been received, you will receive an email and/or app notification. Please check your inbox for updates.
4. Register
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A) Download the Floré app or login at portal.flore.com.
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B) Enter your sign-in / sign-up details.
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C) Click the Register a Sample button and provide the required details. Please ensure the box ID you provide is correct.
If you need additional help in how to do the collection, please call us at (661) 888-4799 or email customerservice@sungenomics.com.
A few things to know before you go...
- I am currently taking antibiotics, when should I test?
- Should I stop taking my current medications,supplements, and/or probiotics before providing a sample?
- How much sample should I provide?
- What should I do if I make a mistake during collection?
- How do I return my sample?
- Do I need to refrigerate or freeze my sample before mailing?